NAME RT::Extension::CommentOnCreate - Adds an optional Comment box to Ticket Creation INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt5/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::CommentOnCreate'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::CommentOnCreate)); or add RT::Extension::CommentOnCreate to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt5/var/mason_data/obj Restart your webserver CONFIGURATION Optional configuration options to control the width and height of the Comment textbox: Set($CommentOnCreateWidth, 80); Set($CommentOnCreateHeight, 190); These only apply if you have MessageBoxRichText enabled; otherwise it will inherit the global MessageBoxRichTextHeight attribute. AUTHOR Best Practical Solutions, LLC <modules@bestpractical.com> BUGS All bugs should be reported via email to L<bug-RT-Extension-CommentOnCreate@rt.cpan.org|mailto:bug-RT-Extension-CommentOnCreate@rt.cpan.org> or via the web at L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-CommentOnCreate>. LICENSE AND COPYRIGHT This software is Copyright (c) 2014-2021 by Best Practical Solutions This is free software, licensed under: The GNU General Public License, Version 2, June 1991